Head of Business Operations

Head of Business Operations

Capitol is a rapidly growing Agentic AI company serving media, professional services and government customers. Capitol is customer-obsessed as an organization and even though this role is not primarily customer-facing, everything that the Head of Business Operations does should roll up to exceptional value delivery for our customers.

Capitol’s Head of Business Operations provides leadership and oversight across a broad range of strategic and operational functions in order to build and scale a world class organization. This team member will oversee and streamline the company’s daily operations, ensuring that systems and processes are in place to support “zero to one” growth by working closely with the founders, assisting in every aspect of business operations. They will act as a liaison between senior leaders, members of the organization and external stakeholders, ensuring internal alignment and effective communication and execution of the organization's strategic priorities.

This is a dynamic role that requires someone hands-on, adaptable, and ready to build and scale operations in a fast-paced startup environment. The Head of Business Operations reinforces the founders’ efforts to foster a workplace culture that is mission-focused - someone who values openness, collaboration, and respect. The role requires a highly organized, detail-oriented, and strategic individual with exceptional communication and interpersonal skills along with deep experience in operations.

Duties and Responsibilities:

Leverage AI to Amplify Value:  Identify opportunities to streamline and improve processes with AI, leverage AI tools including Capitol’s AI platform for automation, develop strategies and a dashboard for evaluating the impact of AI in our internal operations.

“Company Building” and Operations:

• Build and implement efficient processes and systems for day-to-day operations.
• Establish and maintain relationships with suppliers and service providers (Legal, Finance, Audit, Comms, HR, Recruiting, etc.).
• Write job descriptions and work with recruiting firms to help build the best team possible, such as identifying unique ideas to reach the best talent.
• Ensure Capitol is fully compliant with all human resources standards.
• Assist in team-building efforts by supporting HR functions, including onboarding new employees, training, and setting up internal communication systems.
• Establish performance management processes and ensure optimal organizational design.
• Establish and manage all company cadences and help the founders drive strong company values and culture.
• Support founders with future fundraising, including preparing collaterals, data rooms, and processes to ensure smooth, successful, and timely completion.
• Negotiate contracts, manage logistics, and ensure timely delivery of products or services.

Problem Solving & Decision Making: Proactively identify and address potential issues. Continuously analyze workflows and operations to identify areas for improvement and implement solutions that drive efficiency and productivity. Exercise sound judgment and make informed decisions in a timely manner.

Strategic Planning & Execution: Oversee development and implementation of the company's strategic plan. Provide insights on progress towards goals and advise leadership on potential challenges and opportunities. Drive strategic insights and processes to identify the next big opportunities both in existing sectors and their adjacencies as well as new sectors for growth. Share insights from market trends and competitor analysis to inform forward-looking product roadmaps. Lead and manage strategic initiatives to achieve organizational goals.

Communication & Stakeholder Management: Serve as the primary point of contact for the founders, managing communication with internal and external stakeholders, including senior leadership, investors, board members, and staff. Draft and disseminate communications on behalf of company founders. Manage Board of Directors meetings ensuring high quality and timely production of board materials.

• Create presentations (decks) for customers, and investors, as needed.
• Ghostwrite communications on behalf of Capitol’s CEO.
• Follow up with prospective customers to ensure momentum.
• Coordinate meetings with customers as needed.

Financial Management: Manage day-to-day resource allocation, including headcount, as well as longer-term strategic investments to achieve organizational goals. Oversee annual financial strategy and planning, reporting and analysis, and ensure identification and management of financial risks and follow cost-effective practices.

• Ensure all company bills are paid - vendors, taxes, state/federal/local filings.
• Negotiate the best terms possible for any commercial engagement the company enters.
• Regularly review all subscriptions and trim costs when possible.
• Manage company records and data systems. Create processes for organization of company materials.
• Manage the creation, execution, and organization of contracts for customers, vendors, employees, and advisors.
• Ensure timely invoicing of Capitol customers.

Risk & Compliance: Ensure the company adheres to legal, regulatory, and internal standards. Maintain accurate records and documentation related to operations. Drive annual risk analysis process and design and lead mitigation efforts.

Ideal Background:

• MBA
• Startup Experience
• At Least 5 Years of Professional Experience

Personal Attributes:

• Can Do - positive attitude.
• No Job Too Small - willing and ready to do all types of things for the business, from administrative to strategic.
• Detail Oriented - thinks through the details and takes pride in executing things to the highest quality.
• Self Starter - requires minimal supervision and oversight.